Frequently Asked Questions
Everything you need to know about your Cantabil shopping experience
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your shipment through the 'My Orders' section on our website.
What is the return and exchange policy?
We offer a 15-day return and exchange policy for most products, provided they are unused, unwashed, and have all original tags attached. Some innerwear and accessories may be non-returnable for hygiene reasons.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards (Visa, Mastercard, Amex), Net Banking, UPI, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
How long does shipping take?
Standard delivery typically takes 3 to 7 business days depending on your location. Express shipping options may be available during checkout for select metropolitan areas.
How do I ensure I pick the right size?
Every product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our brand-specific chart to ensure the perfect fit.
Can I cancel my order after it has been placed?
Orders can be cancelled directly from the 'My Orders' section as long as they have not yet been processed for shipping. Once shipped, the order cannot be cancelled, but it can be returned after delivery.